1xbedFrequently Asked Questions

Opening an account on 1xbed takes a few minutes. First, visit our website and click "Open an account". Enter a username, email address, password, mobile number, and confirm you agree to our terms. Once you submit, check your email for a confirmation link and click it to activate your account. After activation, you can log in and make your first deposit. Before your first withdrawal, we require identity verification (KYC)—upload a government-issued ID, a selfie for face matching, and confirm your payment method. This protects your account and prevents fraud. Processing typically takes a few hours. Once verified, you can withdraw funds to your original deposit method anytime.

No. Each user may hold only one active account on 1xbed. If we detect multiple accounts from the same person—using the same email, phone, device, IP address, or payment method—we reserve the right to close all linked accounts and withhold any remaining balance. This policy protects both you and the platform from fraud and account abuse. If you have forgotten your password or login details, use our password-recovery tool instead of creating a new account. If you have accidentally created a duplicate account, contact our support team immediately and we will help close it.

On the login page, click "Forgot your password?" and enter the email address associated with your 1xbed account. We will send a password-reset link to that email within a few minutes. Click the link, enter a new password, and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam or junk folder. If the email still does not arrive after subject to verification, contact our support team. They can verify your identity and assist you in resetting your password manually. Always use a strong password combining uppercase, lowercase, numbers, and special characters.

You may request deletion of your account and personal data by contacting our support team via live chat, email, or phone. Include your username and email address in your request. We will verify your identity to ensure the request comes from the account owner. Once verified, we will close your account permanently and delete your personal information in accordance with applicable privacy laws. Please note: closing your account is permanent and cannot be reversed. Any remaining balance will be returned to your original deposit method. Historical transaction records may be retained for legal and compliance purposes for a limited period.

Yes. We support deposits via virtual-account (VA) transfers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you choose bank transfer at deposit, we generate a unique virtual-account number in your name. Transfer funds from your personal bank account to this VA number using your bank's app or ATM. Your 1xbed wallet is credited once the transfer is confirmed, which usually takes 1–3 hours during business hours or up to 24 hours on weekends and holidays like Idul Fitri or Idul Adha. Bank transfers are ideal if you do not have a mobile e-wallet or prefer banking directly. Keep your VA number safe and never share it with anyone else.

Depositing via local payment, online payment, or e-wallet is instant and straightforward. At the deposit screen, select your preferred e-wallet. We will redirect you to the e-wallet app or web login where you authenticate the transaction using your PIN or biometric. Once confirmed, the funds are transferred directly to your 1xbed account within seconds. Your balance updates immediately. These three e-wallets are among the fastest deposit methods on our platform. mobile banking and local payment work similarly. We do not charge any deposit fee—the amount you enter is the amount credited. For deposits during peak hours in Jakarta, Surabaya, Bandung, or other major cities, processing is nearly instant. If a deposit does not arrive within subject to verification, check your e-wallet transaction history and contact our support team if needed.

Withdrawal processing times depend on your chosen payment method. E-wallets (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) typically return funds within 1–2 hours after you submit your withdrawal request. Bank transfers (mobile banking, local payment, online payment, e-wallet) usually process within 1–3 business days, depending on the receiving bank's processing schedule. Withdrawals submitted on weekends, public holidays (including Imlek or Nyepi), or after hours are queued and processed the next business day. Before your first withdrawal, your account must complete identity verification (KYC). Once verified, subsequent withdrawals process faster because KYC is not repeated. All withdrawals go to your original deposit method—we do not allow transfers to different accounts or third parties.

Minimum and maximum deposit amounts vary by payment method. E-wallets typically have lower minimums (starting from small amounts) and higher daily limits. Bank transfers may have higher minimums depending on your bank's transfer rules. Check the deposit screen in your 1xbed account for the exact limits for your chosen payment method—these are displayed before you confirm the transaction. If your desired amount falls outside the allowed range, select a different payment method or contact support. We do not charge deposit fees regardless of the amount. Large deposits may require additional verification for compliance purposes, but this does not delay processing—we handle it in the background.

RTP stands for "Return to Player" and represents the average percentage of money wagered on a slot game that the game is designed to return to players over a very long period. For example, an means that, theoretically, for every 100 units wagered across millions of spins, the game returns 96 units on average to all players combined. RTP is built into each game's software and is the same for all players. A higher RTP (such as 97–non-specific info) generally favours players slightly more than a lower RTP (such as 93–non-specific info), but this applies only to aggregate results over an extremely large number of spins. Individual sessions and short-term results are highly variable. On 1xbed, we display the RTP for each slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) in the game information section before you play.

Yes. Our sportsbook includes comprehensive coverage of Liga 1, Piala AFF, Champions League, Premier League, and many other football tournaments. You can place bets before matches kick off (pre-match markets) or during live games (in-play markets). Live markets on 1xbed update in real time as the match progresses, allowing you to place bets on dynamic outcomes. We also offer odds on badminton championships, MotoGP, and other sports. Market availability varies by fixture and jurisdiction. Check the sportsbook section of your account to see which markets are currently live. During major tournaments like the Piala Indonesia, we expand our market selection to cover all fixtures with multiple betting options per match.

Our live-dealer section features games hosted in professional studios with real dealers and multi-camera setups. We offer blackjack (various table limits), roulette (European and other variants), baccarat (Banker / Player / Tie bets), and Dragon Tiger (a simplified two-card game). Each game streams live in HD with interaction features so you can communicate with dealers via chat. Games run 24/7 across multiple tables to suit different bet ranges and play styles. All live-dealer games are produced by certified software partners and use certified random-number generators. Odds and rules follow standard casino practices and are displayed before you join a table. Live-dealer games require a stable internet connection for smooth streaming.

Yes. We offer esports betting on Mobile Legends, Free Fire, PUBG Mobile, and other popular titles. Our esports markets cover professional tournaments, regional championships, and match-day fixtures. You can bet on match winners, tournament outcomes, and in-tournament prop bets depending on the event and game. Esports odds are updated in real time as matches progress. Market depth and availability depend on the tournament schedule and the specific title. Check the esports section in your 1xbed account to see live and upcoming fixtures. Esports betting follows the same deposit, withdrawal, and account verification processes as other game categories.

Our welcome offer is available to all newly registered accounts once they have made their first deposit and completed email verification. The exact terms vary, but typically the offer provides promotional credit on your first deposit. We do not publish exact fixed amounts publicly to ensure clarity and compliance. Instead, your personalised offer terms are shown in your account after you complete registration. Promotional credit usually comes with category restrictions (e.g., available for certain games but not others) and turnover conditions (meaning you must wager the credit and/or deposit multiple times before withdrawal is allowed). Read the offer terms carefully in your account settings. If you have questions about eligibility or terms, contact our support team. Not all users qualify for the welcome offer depending on location and account history.

Every week, we calculate cashback on your wager activity (the total amount you have wagered across all game categories). Cashback is calculated as a percentage of your weekly wagers and is credited automatically every Monday morning into your account balance. The percentage varies based on your account tier—higher tiers earn higher cashback rates. To qualify, your account must be fully verified (KYC complete) and you must have wagered funds during the week. Cashback is credited even if you have lost money overall that week—it is based purely on turnover. The minimum wager to earn cashback is typically very small (a few thousand rupiah). Cashback is added to your balance and available for withdrawal immediately, subject to any promotional terms that apply.

Our support team is available 24/7 via three channels: live chat (in-app and on our website), email, and phone. For urgent issues, live chat is fastest—typically a response within minutes. For detailed inquiries, you can email us; we aim to respond within a few hours. Phone support is also available during all hours. When you contact us, have your username and account email ready to speed up verification. Describe your issue clearly, including any error messages or screenshots if relevant. If your issue relates to a specific transaction (deposit, withdrawal, bet), include the transaction ID or time. Our team will investigate and provide a resolution. Most account and payment issues are resolved within 24 hours. You can also check your account's help section for self-serve solutions to common problems.

Our services are available only in jurisdictions where online gaming is legally permitted. The legal status of online gaming varies across Indonesia and may differ by region, municipality, or local regulation. Before opening an account, you are responsible for verifying that 1xbed is accessible and legal in your specific location. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other cities should check their local laws. If you are unsure about the legal status of online gaming where you live, contact our support team for general guidance (they cannot provide legal advice), or consult a local authority. If we detect that your location falls outside permitted jurisdictions, we may restrict or close your account. Any remaining balance will be returned to your original deposit method.